Frequently asked questions

Costs and delivery times:

Free delivery from €60 of purchase.

For the calculation of your shipping costs, we have established a rule according to the total weight of your order, which can make them vary slightly!

Delivery in France:

Delivery within Europe:

To offer you affordable delivery costs, we have chosen to use the postal service. You will just have to be a little more patient! it will take a little longer for the package to reach you!

Worldwide delivery:

Because of our low prices and our location in France the delivery time is a little longer! You will just have to be a little more patient!

Returns and refunds:

You received your order and your candle dye is more orange than yellow? Your knitting yarn is light green, but you would have preferred water-green  ? A product arrived broken or with a manufacturing defect? Here too, do not hesitate! We are here to help you!

Your satisfaction is our priority and our team is at your disposal to answer your questions.

Of course, the team leaves for weekends !

Therefore, if you have something urgent to tell us, please send us an email to contact(@)youdoit.fr

If it is during office hours, call us at +33 9 70 95 32 86 from Monday to Friday (from 9am to 7pm)

If we cannot find a solution and you want to discard your purchase then... It is time to get creative and create the most beautiful packaging!

your item must be in its original packaging and in brand new condition

The address to return the order to:

YOUDOIT SAS

3 rue Guadet

33000 Bordeaux

FRANCE

After receiving and checking your order we will contact you again for the refund of your order 

Methods of payment:

For your payments we have chosen France with PayPlug! A secure payment solution made with love and at the core of the customer experience!

PayPal is also available if you wish! Its advantage? If you use it as a payment method to pay for your order, and you do not receive your product, PayPal will refund the total amount of the transaction, including shipping costs*. Isn't it great?

*See all the conditions

If you have trouble confirming your order, do not worry! Contact us and we can send you a payment request by email or SMS! 

If you are a professional, payment by bank transfer or money order is also possible. Do not hesitate to email us (marion(@)youdoit.fr) or to contact us by phone (+33 9 70 95 32 86) to get a price quote or additional information.

For the management mandate, the estimate must be signed by the organization and returned to us, which will then proceed to payment so that we can send you the order.

Where can I find my order tracking?

No need to panic! Your order is tracked through a link.

Finding it is a breeze! Just go to "my account" -> "order history and details" -> "details". You will find the tracking link below the summary of your order.

And there it is, mission accomplished!