Costs and delivery times:

Free delivery from €60 of purchase.

For the calculation of your shipping costs, we have established a rule according to the total weight of your order, which can make them vary slightly!

Delivery in France:

Delivery method Delivery time Costs
Postal service (home delivery) 4 business days from €4.90 to €5.90
Express 1 to 2 business days from €11.50 to €12

Delivery within Europe:

To offer you affordable delivery costs, we have chosen to use the postal service. You will just have to be a little more patient! 1I6Bb0Yksd1BJ1_6bvRwkFjIb9s8Rhg19MsNncR4uXUfc-K4GcH7GUJlApAbSBQXb-ts7CbTq4RaCcgqp9pK6aUaZq0qvfy9uIBFvdGjBG5eaN1X9FH2LxQpl1itniqSixY_Y0Tc it will take a little longer for the package to KfzUwrNGBCrW2TgAI-uemCu0mV7Tm-UvZeIdX4FiFX_f0zr2fiv6xS6s_jtfB0xW24xjupuH1JWBZTj0TdvkgTL-4B-KitMo4n3gwP2Mxfdal9MmRVfThmeSrkeqB6LnJCfZsSvn reach you!

Delivery method Delivery time Costs
Postal service (home delivery) 10 - 15 business days from €5.50 to €11
Express 2 business days from €11.90 to €13

Worldwide delivery:

Because of our low prices and our location in France A5LfiwauQHs-isgiNPYNOPEFQZa9r_NMjGN0mEeG1Oq1dFqD7o1_Nebf5D3A5qh0Zi2ztkBdKWC1ss99sA-rg0PSK0Zf6h2yxZIPNqXjHTjIKg5dSLHbrnL3voXV7b74MH4rpPZY the delivery time is a little longer! You will just have to be a little more patient! 1I6Bb0Yksd1BJ1_6bvRwkFjIb9s8Rhg19MsNncR4uXUfc-K4GcH7GUJlApAbSBQXb-ts7CbTq4RaCcgqp9pK6aUaZq0qvfy9uIBFvdGjBG5eaN1X9FH2LxQpl1itniqSixY_Y0Tc

Delivery method Destination Delivery time Costs
Postal service (home delivery) Africa 10 - 15 business days from €29.90 to €35.90
Asia 10 - 15 business days from €17.90 to €35.90
Central America and Caribbean 10 - 15 business days €23.90
North America 10 - 15 business days from €4.90 to €9.90
Oceania 10 - 15 business days from €11.90 to €23.90
South America 10 - 15 business days from €17.90 to €35.90
Express Africa 2 to 3 business days from €34.80 to €40.80
Asia 2 to 3 business days from €32.40 to €38.40
Central America and Caribbean 2 to 3 business days from €32.40 to €38.40
North America 2 to 3 business days from €17 to €19
Oceania 2 to 3 business days from €32.40 to €38.40
South America 2 to 3 business days from €32.40 to €38.40



Returns and refunds:

You received your order and your candle dye is more orange than yellow? Your knitting yarn is light green, but you would have preferred water-green DMPiiSEDkTnzIHR1r3JI9pbxDklORCSmclFjBhySK0cwueey9nnYBJkTxUj8_Honu_5y98urJXpperTkqHIPt4wo-zybam4JJdp24tFIQL5CaDc1cqsdlwimQciHtnWNDkHrBZe_ ? A product arrived broken or with a manufacturing defect? Emoji ???? Visage triste en pleurs à copier/coller Here too, do not hesitate! We are here to help you!

Your satisfaction is our priority and our team is at your disposal to answer your questions.

Of course, the team leaves for weekends Emoji ???? Bagages à copier/collerEmoji ???? Parachute à copier/coller !

Therefore, if you have something urgent to tell us, please send us an email to contact(@)youdoit.fr

If it is during office hoursEmoji ???? Ordinateur portable à copier/coller, call us at +33 9 70 95 32 86 from Monday to Friday (from 9am to 7pm)

If we cannot find a solution and you want to discard your purchase then... It is time to get creative and create the most beautiful packaging! Emoji ???? Carton / Boîte / Paquet à copier/coller

7mouUAyp4AUA3YvstTAnXlklAV0KZhWenjWCTUNorOBnhFyt9CihIgWpDV0WZU5H_qr3UPguULld6fN4sLrukzO5xuXMxr_7LLFJN2KaXO1H5v_sqqTTXa-OYDAKytx7gNSqygD4your item must be in its original packaging and in brand new condition

The address to return the order to:

BIO DUO SAS

102 bis cours du Médoc

33300 Bordeaux

FRANCE

After receiving and checking your order we will contact you again for the refund of your orderI8eWWJi79ZcO0U4IdPZVpnI86aQ81enFdclI2_Rt9gMZJniQpv9d5SXOPFQlufHSGyHWxFaq8RO9oA-m9Q61n4Idf0qUt1aqDQ49ma83pBec4xScO2xQJF8Z6iFUlgy-nM54sp6T 



Methods of payment:

For your payments we have chosen France A5LfiwauQHs-isgiNPYNOPEFQZa9r_NMjGN0mEeG1Oq1dFqD7o1_Nebf5D3A5qh0Zi2ztkBdKWC1ss99sA-rg0PSK0Zf6h2yxZIPNqXjHTjIKg5dSLHbrnL3voXV7b74MH4rpPZY with PayPlug! A secure payment solution made with love and at the core of the customer experience! 1BnASDOwLLb-gccGicpas7Y-L38IUH9KYkM4NazNA0_LhI-NpqzhfV8GMCTGUh8m8vy7VQmSQ8o57ZJ1IAD3y1a56e1LyhWAY9oE2nPrg7KUDx-VTC6UMEwn0EIXO52VFqOeIoiV

PayPal is also available if you wish! Its advantage? If you use it as a payment method to pay for your order, and you do not receive your product, PayPal will refund the total amount of the transaction, including shipping costs*. Isn't it great? Emoji ???? Visage souriant et content avec des yeux qui sourient

*See all the conditions

If you have trouble confirming your order, do not worry! Contact us and we can send you a payment request by email or SMS! 1I6Bb0Yksd1BJ1_6bvRwkFjIb9s8Rhg19MsNncR4uXUfc-K4GcH7GUJlApAbSBQXb-ts7CbTq4RaCcgqp9pK6aUaZq0qvfy9uIBFvdGjBG5eaN1X9FH2LxQpl1itniqSixY_Y0Tc

If you are a professional, payment by bank transfer or money order is also possible. Do not hesitate to email us (marion(@)youdoit.fr) or to contact us by phone (+33 9 70 95 32 86) to get a price quote or additional information.

For the management mandate, the estimate must be signed by the organization and returned to us, which will then proceed to payment so that we can send you the order.


Where can I find my order tracking?

No need to panic! Your order is tracked through a link.

Finding it is a breeze! Just go to "my account" -> "order history and details" -> "details". You will find the tracking link below the summary of your order.

And there it is, mission accomplished! Emoji ✅ Cocher / Check / Validé à copier/coller